Our return policy for online purchases is simple. If you receive any product that appears to have a manufacturers defective please contact us immediately at firstname.lastname@example.org. You will receive an email from a friendly customer service representative who will determine what action needs to be taken. If we wish to have the items returned we will send you a pre paid return label. Simple and easy!!! All items that need replacing are done so at no cost to you.
If you simply decide you do not want to keep items you ordered, you may return them no problem. Keep in mind you will be on the hook for return costs we do not do paid returns. The return address is below.
If you are lucky enough to win an item or order something that comes to you at zero value and wish to exchange it you will be responsible for ALL shipping costs. For further enquiries email email@example.com
140 Midwest Road Unit #6
Toronto, Ontario M1P 3B3
If you have any questions at all please let us know at firstname.lastname@example.org
Questions? We have answers!
Q: Where do you ship to?
A: Currently we ship to Canada,USA,Australia and the UK.
Q: What currency is shown on your website?
A: We publish Canadian prices on our website. If you are ordering from any other country your currency will be converted through the payment gateway.
Q: How do you determine shipping cost?
A: We have set up a table rate system. Shipping will be calculated by destination.
Q: Do you use any chemicals in your fabrics?
A: We do not. Its a simple answer. Most people want to know if we use any flame retardants and we don’t.
Q: Why are your sizes so large?
A: We chose to make the sizes more true to size and simply be real about it. It also means that you the client get to use our products for a longer period of time.
Are we missing something? Let us know if you have a question we should answer on our FAQ page! Contact us at email@example.com