To be eligible for a return, your item(s) must be unworn and returned in the same condition as you received it. It must be in the original packaging with all the tags attached within 30 days of purchase from juddliesdesigns.com.
Only regular priced item(s) may be refunded. Unfortunately sale items are treated as final sale and cannot be refunded or exchanged
All postage and insurance costs are to be paid by the customer. We recommend returning your item through Canada Post, and we also recommend purchasing shipping insurance to cover any risk of loss, theft or damages during transit. Juddlies Designs will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Upon receiving your return we inspect your item(s) to ensure they are still in brand new condition before issuing a refund. Returns can be refunded to original method of payment.
Shipping fees are non refundable.
If purchased from a 3rd party, i.e. -retail store, well.ca or amazon.com, you must return the item(s) to that store according to that store’s return and exchange policy.
Juddlies Designs does not offer direct exchanges. We are not able to provide a refund or exchange If more than 30 days have passed since your purchase from juddliesdesigns.com. If you need a different size or colour, please return your item(s) for a refund and place a new order in the size or colour you need.
Please Note: It may take up to 2 weeks to see the refund in your account.
If you purchase from a 3rd party, i.e. -retail store, well.ca or amazon.com, you must return the item(s) to that store according to that store’s return and exchange policy.
Shipping costs are non refundable.
Damages & Defects
If purchased from a 3rd party, e.g.-retail store, well.ca, or amazon.com you must return the item(s) to that store according to that store’s return and exchange policy.
All discontinued item(s) are treated as final sale and cannot be refunded or exchanged.
Permanently marked down items are final sale.
Promotional items can be exchanged at your cost. All postage and insurance costs are to be paid by you. We recommend sending through Canada Post. The customer will assume any risk of loss, theft or damaged goods during transit. Therefore we advise you to take out shipping insurance through your carrier. Juddlies Designs will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Canadian shipping costs
Within Ontario – $15
Outside of Ontario – $20
Orders over $75 CA – free shipping
$25 CAD for shipping. No free shipping to USA.
We are currently unable to accept returns from US locations.
140 Midwest Road Unit #6
Toronto, Ontario M1P 3B3
If you have any questions at all please let us know at firstname.lastname@example.org
Questions? We have answers!
Q: Where do you ship to?
A: Currently we ship to Canada, USA, and the UK.
Q: What currency is shown on your website?
A: We publish Canadian prices on our website. If you are ordering from any other country your currency will be converted through the payment gateway.
Q: How do you determine shipping cost?
A: We have set up a table rate system. Shipping will be calculated by destination.
Q: Do you use any chemicals in your fabrics?
A: We do not. Its a simple answer. Most people want to know if we use any flame retardants and we don’t.
Q: Why are your sizes so large?
A: We chose to make the sizes more true to size and simply be real about it. It also means that you the client get to use our products for a longer period of time.
Are we missing something? Let us know if you have a question we should answer on our FAQ page! Contact us at email@example.com